Privacy Policy
Updated: 26th May, 20265R Solutions Limited (“we”, “our”, ”us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including through our website(s).
1 - What Information We Collect
We may collect the following types of personal information:
a) Information you provide directly
Name
Email Address
Phone Number
Company or Organisation details
Service or enquiry details submitted through our website forms
b) Operational and service data
Where you engage with our services, we may collect:
Booking or Service request details
Waste or Recycling service information
Site or job-related information relevant to delivering our services
c) Automatically collected information
When you visit our website(s), we may collect:
IP Address
Browser type and operating system
Pages visited and time/date of access
Referring links and websites
This information does not generally identify you personally.
2 - How We Collect Your Information
We collect personal information when:
You submit a form on our website(s)
You contact us via email, phone, or in person
You engage with our services
You interact with our website
3 - How We Use Your Information
We use your information to:
Respond to enquiries and provide requested information
Deliver our services and manage customer relationships
Maintain records of past interactions and service history
Improve our operations, services, and website
Meet legal and regulatory obligations
When you submit a form on our website, the information you provide may be stored securely and retained so that we can:
Respond to your enquiry efficiently
Refer back to previous communications
Support ongoing or future service requests
4 - Sharing of Information
We do not sell your personal information.
We may share your information with:
Trusted service providers (e.g. IT systems, cloud platforms)
Contractors or partners involved in delivering services
Regulatory authorities where required by law
Where third-party providers are used, we take reasonable steps to ensure they protect your information.
5 - Storage and Security
We take reasonable and appropriate steps to protect your personal information from:
Loss
Unauthorised access
Misuse or disclosure
Your information, where retained, will be stored in secure systems, including cloud-based platforms, which may be located in New Zealand or overseas.
6 - Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Maintain business and operational records
Comply with legal obligations
7 - Your Rights
Under the Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you
Request correction of your personal information
To request access or correction, please contact us using the contact us page.
8 - Cookies and Website Tracking
Our website may use cookies or similar technologies to:
Improve website functionality
Analyse website usage
Enhance user experience
You can manage or disable cookies through your browser settings.
9 - Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
10 - Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website on this page.
11 - Site Visitor and Health & Safety Information
As part of our commitment to workplace health and safety, 5R Solutions uses a visitor management system (VisLog) to record information about individuals visiting our operational sites.
Information Collected
When you visit a 5R Solutions site, we may collect:
Your name and contact details
Company or organisation
Reason for your visit
Time and date of entry and exit
Confirmation of site induction or safety acknowledgement
Purpose of Collection
This information is collected to:
Ensure the health and safety of all visitors and staff
Maintain accurate records of individuals on site
Meet our legal obligations under health and safety legislation
Support emergency response and site management
Use and Disclosure
Visitor information may be used internally by authorised staff for safety and operational purposes and may be disclosed:
In the event of an incident or emergency
To regulatory authorities where required by law
Retention and Security
Visitor data is stored securely and retained only for as long as necessary to meet legal and operational requirements.